Organizations around the world work continuously to improve processes and systems to maximize efficiency, reduce waste and achieve higher levels of productivity, profitability and customer experience.

Operational excellence involves streamlining operations, aligning with customers, focusing on value and IP creation, improving quality, reducing costs by implementing best practices, proven methodologies and data-driven approaches across organization.

The following are a few key steps for organizations which can help them achieve operational excellence –

• Setting goals and objectives across different functions, and regularly interact with stakeholders to monitor the progress.
• Identify and analyze key processes, workflows, eliminating waste and inefficiencies, improving quality, and customer satisfaction.
• Define KPI’s and KRA’s for different functions, setting goals and measuring the progress.
• Identify and resolve the root causes to reduce impact on the business outcomes.
• Identify technology and IT solutons to support organization's operations and improve efficiency and effectiveness.
• Train employees with new skills and abilities to quickly adapt and contribute to the organization’s objective.
• Develop a culture of excellence through innovation, collaboration, accountability, adapting to new technologies and business practices.

Operational excellence is not a one-time effort but a continuous journey with incremental steps. It requires a paradigm shift in organization culture, not being afraid of trying new ideas, continuous improvement, and a commitment to excellence across all levels of the organization.